What is Crate & Barrel’s return policy?
Crate & Barrel offers a hassle-free return policy to ensure customer satisfaction. If you are not completely satisfied with your purchase, you can return it within 30 days of the delivery or purchase date for a full refund or exchange. The returned items must be in their original condition, unused, and with all original packaging and tags intact.
Can I return an item purchased online in-store?
Yes, Crate & Barrel allows you to return items purchased online in-store. Simply bring the item along with the original packing slip or order confirmation email to any Crate & Barrel store. The refund will be processed immediately, and you can also choose to exchange the item for something else in-store.
What if I no longer have the original packaging?
If you no longer have the original packaging, Crate & Barrel recommends using a sturdy box or wrapping the item securely to ensure its safe return. They understand that sometimes the packaging may be damaged or discarded, and they will still accept the return as long as the item is in its original condition.
Are there any items that cannot be returned?
Yes, there are a few items that cannot be returned to Crate & Barrel. These include personalized and monogrammed items, special order upholstery, final sale items, and mattresses.
What if the item I received is damaged or defective?
If the item you received is damaged or defective, Crate & Barrel will gladly replace it or provide a full refund. Simply contact their customer service within 7 days of receiving the item, and they will guide you through the return process. They may request photos or additional information to assess the damage or defect.
Can I return furniture?
Yes, you can return furniture to Crate & Barrel within 30 days of the delivery or purchase date. However, furniture returns may be subject to a restocking fee, which will be deducted from your refund. It is recommended to carefully measure and visualize the furniture in your space before making a purchase to avoid any inconvenience.
Do I need a receipt for a return?
Having a receipt or proof of purchase is helpful but not mandatory for a return at Crate & Barrel. If you don’t have a receipt, they can look up your purchase using the credit card or the order number. However, having a receipt will expedite the return process.
Can I return a gift?
Yes, you can return a gift purchased from Crate & Barrel. If you have the original receipt, you will receive a refund in the original form of payment. If you don’t have a receipt, you will receive a merchandise credit for the current selling price of the item.
Is there a time limit for returning a gift?
Yes, there is a time limit for returning a gift at Crate & Barrel. You can return a gift within 90 days of the purchase date to receive a merchandise credit for the current selling price of the item.
In conclusion, Crate & Barrel’s return policy is customer-friendly and designed to ensure customer satisfaction. Whether you purchased an item online or in-store, you can easily return it within the specified timeframe for a full refund or exchange. Make sure to follow the guidelines and keep the original packaging if possible. If you have any questions or need assistance, Crate & Barrel’s customer service is always ready to help.
